FREQUENTLY ASKED QUESTIONS
General Questions
How long have you been in business?
We have been in business since 2009!
What areas do you offer your services?
We have two primary areas we work from: Chicago and surrounding suburbs and Lake Geneva, Wisconsin.
Are custom wedding packages available?
Absolutely. If none of our packages suit your needs, we're happy to put together a custom package for you.
What forms of payment do you accept?
We accept check, credit card and bank-to-bank transfer.
Do you work with the LGBTQ community?
Yes. We are happy to capture anyone's special day!
Do you travel for destination weddings?
Yes. We're happy to travel with you anywhere in the world to capture your big day!
Do you have any online reviews?
Yes, you can see reviews on our Kind Words page, or check out our reviews on Google or Yelp.
Do you shoot in RAW or JPEG format?
Our team always shoots in RAW format.
Can we meet our photographer before booking?
Yes. Our photographers are happy to meet you in person or over a video call to get to know you better and to answer questions.
Do you backup all of our images?
Yes, we have at least two backups of every wedding; one is on a cloud service, the other is on a physical hard drive.
Do you offer videography services?
At this time we are not directly offering videography services, but we are happy to recommend videographers we've worked with.
Do you offer prints or albums for purchase?
Yes, we offer prints and albums for purchase. If interested, just let us know and we can provide pricing information.
How far in advance should we book?
We recommend booking as soon as possible, as dates are available on a first-come, first-serve basis and book up fast.
What are your rates and are taxes included?
See our Investment page for our packages and rates. All taxes are included.
How do I reserve my wedding date?
We will send you a contract and an invoice for a deposit. Once your deposit has been paid, your date is reserved.
Do you deliver every image you capture?
No. We will cut out duplicates images, pictures that are out of focus, blurry, have people blinking, etc.
What are your travel expenses?
If you're planning a wedding that is more than one hour outside the Chicagoland or Lake Geneva areas, we charge $50/hour for driving time. If you're planning a destination wedding, travel charges will be dependent upon the destination.
What happens if we lose our digital files?
IPlease contact us and we'll reactivate your online gallery so you can re-download your images.
Do you have back-up equipment in case of failure?
Yes, our team always brings backup equipment.
Will we need permits for our engagement or wedding photography session?
Many locations around Chicago do require permits and it is the responsibility of the couple to secure them prior to the session. Let us know if you need help determining if a location requires permits.
If we cancel our wedding will we receive a refund of our deposit?
You will receive a full refund of your deposit if you cancel within 90 days of the wedding date. If we receive notice less than 90 days, a refund will not be issued.
Do you have insurance and can you provide a certificate of insurance (COI) to our venue?
Yes, we have insurance coverage, and can provide a COI to your venue if they request one.
Do you edit all of the final photos? What is involved?
Yes, we edit all of the final photos, which involves exposure and color correction, and any necessary adjustments to make your photos look their very best.
What precautions are you taking for COVID-19?
We will accommodate any specific precautions you'd like us to take at your wedding or engagement session.
